Privacy Policy
Introduction Welcome to Dom Istanbul. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website (domistanbul.com) and tell you about your privacy rights and how the law protects you.
1. Important Information and Who We Are Dom Istanbul is the data controller responsible for your personal data (referred to as “we”, “us”, or “our” in this privacy policy). If you have any questions about this privacy policy or our data protection practices, please contact us at info@domistanbul.com.
2. The Data We Collect About You We may collect, use, store, and transfer different kinds of personal data about you, including:
- Identity Data: name, username, or similar identifier.
- Contact Data: email address and telephone numbers.
- Technical Data: internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
- Usage Data: information about how you use our website.
- Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.
3. How We Collect Your Personal Data We use different methods to collect data from and about you, including:
- Direct interactions: You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
- Automated technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.
4. How We Use Your Personal Data We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To register you as a new customer.
- To manage our relationship with you.
- To administer and protect our business and this website.
- To deliver relevant website content and advertisements to you.
- To use data analytics to improve our website, products/services, marketing, and customer relationships.
5. Disclosure of Your Personal Data We may share your personal data with external third parties such as service providers, professional advisers, and government authorities if required by law.
6. Data Security We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.
7. Data Retention We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8. Your Legal Rights Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to access, correct, or erase your personal data, and the right to object to or restrict the processing of your personal data.
When you contact us via WhatsApp Business, we may collect and process your phone number, name, and the content of your messages. This data is used solely to respond to your enquiries and provide our property advisory services.
WhatsApp conversation data is retained for a maximum of 24 months or until you request deletion, whichever comes first.
We use the following third-party services to process your data: Meta WhatsApp Business API (messaging), Airtable (CRM data storage). Each provider operates under their own privacy policy and data processing agreements.
9. Changes to the Privacy Policy We keep our privacy policy under regular review, and we will notify you of any changes by posting the new policy on our website. This version was last updated on 29 Mar 2026.
10. Contact Us If you have any questions about this privacy policy or our privacy practices, please contact us at:
Dom Istanbul
Email: info@domistanbul.com
Address: Baris Mh. Belediye Cd. No:30 A22 Beylikdüzü Istanbul
